ACADEMIC
REGISTRY
Start main content
tpg-studies
TPG Studies
  1. Home
  2. TPG Studies
  3. Alumni
  4. Academic Record
  5. Smart Locker

Smart Locker

A New Delivery Method for Students to Collect Academic Documents

 

We are pleased to announce that from now on, the official transcript and testimonial can be collected from the GS Smart Locker. Application of offiicial transcript and testimonial for collection from the GS Smart Locker can be made online.  Before choosing this delivery method, please click here and read the details of the GS Smart Locker including its location, operation hour, the collection procedure and the Important Notes.

 

Should you have any enquiries, please contact Taught Postgraudate Studies Section at hkbu_tpg@hkbu.edu.hk.

 

Frequently Asked Questions on Collection of Document (for Taught Postgraduate only)

 

  1. Input your Student ID number & the Collection PIN on the display panel.
  2. If the verification is successful, your name, Student ID and document type will be displayed on the screen.
  3. Sign on the screen and press “Confirm”.
  4. The compartment door will open automatically.
  5. Collect the document from the compartment and close the door.

You can find the Collection PIN in the notification email sent by gs-booking@hkbu.edu.hk (The email is automatically generated, please do not reply.)

You cannot collect your document without the Collection PIN. For assistance, please send an email (including your Student ID) to hkbu_tpg@hkbu.edu.hk. Administrative staff will normally reply you via email on the next working day.

  1. Make sure your Collection Period (stated on the notification email) is not expired. You cannot collect the document from the Smart Locker if the Collection Period has expired. You will receive a notification email upon collection period expiry. Please follow the instructions on the email to collect the document at Taught Postgraduate Studies Section counter later.
  2. Each Collection PIN can be used ONCE only. Please make sure the Collection PIN you have entered is valid and has not been used to collect other document(s) before.

If neither of the above-mentioned scenarios apply, please send email (including your Student ID) to hkbu_tpg@hkbu.edu.hk for assistance. Administrative staff will normally reply you via email within 3 working days.

Yes, you can press the “Re-Open” button on the display panel, provided that

 

     i.   this action is done within 60 seconds once the door is open, and
    ii.  the collection screen, not the Main page, is still on the display

 

For further assistance, please send email (including your Student ID) to hkbu_tpg@hkbu.edu.hk . Administrative staff will normally reply you via email within 3 working days.

Please report by emailing (including your Student ID) to hkbu_tpg@hkbu.edu.hk. Administrative staff will contact you and arrange the replacement of your required document.

If the document in your compartment that is not what you requested or does not belong to you, please leave the document in the compartment, close the door and report by emailing (including your Student ID) to hkbu_tpg@hkbu.edu.hk. Administrative staff will contact you and arrange the replacement of your required document.

 

If the locker door is closed, you can press the “Re-Open” button on the display panel immediately to open the door again to return the document. Or you can drop the document into Drop Box (which is located at AAB 904) and then report by emailing (including your Student ID) to hkbu_tpg@hkbu.edu.hk. 

Top