The University values feedback from students on their learning experience so that quality and the delivery of the programmes can be continuously enhanced. The creation and use of systems, processes and channels of effective communication (e.g., course feedback questionnaire (CFQ), staff-student consultation meetings, mentoring sessions, etc.) enable students to provide feedback on their learning experience. Some academic units have introduced exit surveys or programme experience questionnaires to graduates alongside graduate destination surveys, and this is a good practice to follow. The objectives of the course evaluation are:
- to provide teaching staff with student feedback on the teaching and learning effectiveness of the subject discipline so that improvement on teaching quality can be made; and
- to serve as an indicative assessment of the teaching effectiveness of individual teaching staff.
The on-line course evaluation exercise has been implemented University-wide to replace the paper exercise since the 1999/00 academic year. Starting from the 2014/15 academic year, the CFQ (using the Course Feedback Questionnaire System) has been implemented for measuring teaching and learning quality holistically by semesters. The former teaching evaluation (TE) questionnaire has been subsumed under the CFQ in ALL courses. The CFQ comprises three parts: I) Quality of Teaching, II) Reflection on Learning, and III) General Information.
Basically, the administration of the CFQ follows that of the former TE exercise. CFQ is only conducted online, predominantly using mobile devices. Teachers are recommended to allow an interval of 10-15 minutes for their students to complete the CFQ in class during the final two weeks of the semester.
Use of CFQ data
While data collected in Part I are to be treated exactly the same as the former TE data, i.e., accessible to Heads/Deans, student learning data as collected in Part II of the CFQ are to be returned only to the respective teachers. Aggregated Part II data for all courses offered by an entire Department are to be presented to the respective Heads and Deans for monitoring purposes. The summary CFQ results of GE courses are also released to the Director of GE Office from 2012/13 onwards. To uphold the principle of anonymity, only summary statistics are provided while the course codes and instructor names are masked.
The Academic Registry is responsible for the overall coordination and administration of the CFQ, while the role of monitoring rests with the QAC. The Teaching and Learning Policy Committee (TLPC) would work closely with the QAC and continue to formulate relevant policies and guidelines to fine-tune the entire CFQ exercise.